Refund policy

Returns

Are you not completely satisfied with your order? Then we would of course like to hear about it! We will do everything we can to resolve the situation for you as best as possible. In all cases it is best to contact us by sending an email with a brief explanation (and possibly photos) to info@petrasspecialteas.com

 

Right of withdrawal

You have the right to cancel your order up to 14 days after receipt without giving any reason (right of withdrawal). After cancellation you have another 14 days to return your product. You will then be credited with the full order amount. The costs for returning your home to Petra Special teas are at your own expense. If you exercise your right of withdrawal, the product must be returned with all accessories supplied and in its undamaged, original condition and packaging. Opened tea packages can never be returned).

 

To exercise this right, it is best to contact us at info@petraspecialteas.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has been returned in good order. You must also complete a returns form and send it together with your shipment. As a customer, you are responsible for the shipping of a return, so keep the proof of shipping carefully. For more information about all rights & obligations, we refer you to our general terms and conditions, in articles 6 to 8.